Policy

DreamWigzCollections Policy

At DreamWigzCollections, we are committed to delivering high-quality wigs and exceptional customer service. This policy outlines our standards regarding product quality, shipping, returns, and customer care to ensure a consistent and professional experience for every client.

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Shipping

• Processing Time: 3–5 business days (excluding weekends and holidays).

• Uncustomized Wigs (shipped directly from the vendor): 3–5 business days.

• Custom-Colored Wigs: 5–10 business days (processing time may be extended due to customization).

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Cancellation Policy

Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are no longer accepted.

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Returns & Exchanges

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds unless the order is incorrect or defective.

• If your item arrives incorrect or defective, please contact us within 48 hours of receiving your package.

• If the issue is confirmed upon inspection, we will gladly offer an exchange or store credit.

Important:

• Wigs that have been worn, altered, or customized in any way are not eligible for return or exchange.

• Any items showing signs of use will not be accepted.

Please read the full product description before placing an order. If you have any questions, feel free to reach out to us or consult your hairstylist before completing your purchase.

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Custom-Colored Wigs Disclaimer

Please note: When replicating a custom-colored wig, the final result may vary slightly. Different wigs lift and take color differently. We strive to match as closely as possible, but exact replication is not guaranteed.

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Thankyou

Thank you for reviewing DreamWigzCollections' policy. By following these guidelines, we help create a positive experience for both our team and our valued customers. We appreciate your support, trust, and commitment to quality.